Shipping Policy

Thank you for shopping with PSB Online Store. We are committed to processing and delivering your order as efficiently and securely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship to addresses within the United States.

International shipping may be available for selected products depending on carrier availability and destination restrictions.

Estimated Delivery Time

  • Order Processing: 1–3 Business Days
  • Standard Shipping: 5–10 Business Days
  • Total Estimated Delivery: 6–13 Business Days

Delivery estimates are provided for reference only and may vary due to weather conditions, carrier delays, holidays, customs procedures, or other circumstances beyond our reasonable control.

Shipping Carriers

Orders may be shipped through trusted logistics providers including USPS, UPS, FedEx, DHL, or other qualified shipping carriers.

The carrier used may vary depending on the destination, package size, product type, and shipping method selected.

Shipping Charges

Shipping charges, when applicable, will be displayed during checkout before payment is completed.

PSB Online Store may periodically offer free shipping promotions on qualifying products or orders.

Order Tracking

After your order has been shipped, tracking information will be sent to your registered email address.

Please allow up to 48 hours for tracking information to become active after shipment.

Packaging

Our decorative lighting products, LED lights, fairy lights, curtain lights, string lights, photo clip lights, solar outdoor lights, decorative lamps, and home décor accessories are carefully packaged to minimize the risk of damage during transportation.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided, delivery delays, returned shipments, or additional shipping charges may occur.

Please contact us immediately if you need to update your shipping information before your order has been shipped.

Lost or Delayed Shipments

If your shipment has not arrived within the estimated delivery period, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

Damaged Deliveries

If your package arrives damaged, please notify us within 7 days after delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping carton
  • Photos of the shipping label
  • A brief description of the damage

Our customer service team will review the information and determine the appropriate resolution, which may include a replacement or refund where applicable.

Split Shipments

Orders containing multiple products may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers and deliveries on different dates.

Events Beyond Our Control

PSB Online Store is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier service interruptions
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Incorrect customer information

Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Brand: PSB Online Store

Business Name: MARK MASASHI PANILO LLC

Business Registration Number: 2026-002007367

Registered Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Operations Office:
706 E 73rd Ave #2
Anchorage, AK 99518
United States

Email:
[email protected]

Phone:
+1 (352) 328-5416